Cosmetics
Returns: Unopened, unused cosmetics may be returned within 10 days of receiving your item for a full store credit (not a refund), no questions asked.
Exceptions: Items with broken seals, torn boxes, or signs of tampering will not be eligible for a return or credit.
Return Shipping: Return shipping is the responsibility of the buyer. If you’d like a return label, email us at info@veronicakballet.com; the return shipping cost will be deducted from your credit. Return shipping address: 3761 Burbank Rd. #1042 Wooster, OH 44691, United States
Damaged Items: If your cosmetic item arrives damaged, email us photo or video evidence showing no tampering occurred, and that the damage was caused by shipping. If your box appears damaged upon arrival, we recommend you document the unopened package as proof. Items confirmed as damaged due to shipping will be eligible for a refund.
Policy Window: All cosmetic return requests must be submitted within 10 days of receiving your item. No exceptions.
Dance Merchandise & Clothing
Return Policy: All dance merch and clothing can be returned for store credit within 10 days of receiving the item, provided it is unwashed and unworn.
Color Disclaimer: Colors may vary slightly due to screen differences. Returns for color discrepancies alone are not accepted unless there is a printing defect.
Defects: If you encounter a printing issue (e.g., distorted graphics), email us photos at info@veronicakballet.com. A replacement of the same size and color will be sent promptly from our custom printing shop.
Damaged Items: Items damaged in transit can be replaced with photo proof sent within 10 days of receipt.
Shipping Costs: Return shipping is at the buyer’s expense unless there is a confirmed defect or damage; in these cases, a replacement will be sent, and no return is necessary. 3761 Burbank Rd. #1042 Wooster, OH 44691, United States
Store Credits: Credits can be redeemed for products or services such as cosmetics, dance merchandise, 1-on-1 training, memberships, and Zoom workshops.
Digital Downloads & Memberships
Refunds: All digital downloads and memberships are non-refundable.
Membership Cancellation: You may cancel your membership anytime through your account’s "My Subscriptions" section.
Private Training Lessons
Rescheduling: If you need to reschedule a private training session, contact us at least 24 hours before the appointment to receive a credit for future use within the same calendar year. Rescheduling can be done through your account.
TML Makeup Light
Final Sale: All purchases of the TML Makeup Light are final and non-returnable. *See damaged items policy below.
*Damaged Shipments
If your shipment arrives damaged, please send photos and contact us immediately at veronicakplatform@gmail.com. We are committed to resolving any issues promptly.
No Chargebacks or Threats
We operate with integrity and kindness and expect the same in return. Any chargebacks or threats against Veronica K Platform LLC will not be tolerated; your purchase signifies acceptance of these terms.
Need Assistance?
For questions or concerns, email us at info@veronicakballet.com within 7 days of receiving your order. We appreciate your support and understanding!
Thank you for being part of our community and trusting Veronica K Platform for your dance and makeup needs!
