Graftobian Pro Lip Color Lipstick - Character Shades

A pre-order is a product you order that is not currently in our warehouse but is expected to become available shortly. This option is available on select products. Placing a pre-order secures the product for you when it arrives in our warehouse. Pre-orders ship within 24 hours of the product arriving in our warehouse. The pre-order status is noted on the product page and during the checkout process to help you identify pre-order items. You can also identify your pre-ordered products on your order confirmation email. For assistance with pre-orders, contact me at info@veronicakballet.com

Cosmetics

Returns: Unopened, unused cosmetics may be returned within 10 days of receiving your item for a full store credit (not a refund), no questions asked.

Exceptions: Items with broken seals, torn boxes, or signs of tampering will not be eligible for a return or credit.

Return Shipping: Return shipping is the responsibility of the buyer. If you’d like a return label, email us at info@veronicakballet.com; the return shipping cost will be deducted from your credit. Return shipping address: 3761 Burbank Rd. #1042 Wooster, OH 44691, United States

Damaged Items: If your cosmetic item arrives damaged, email us photo or video evidence showing no tampering occurred, and that the damage was caused by shipping. If your box appears damaged upon arrival, we recommend you document the unopened package as proof. Items confirmed as damaged due to shipping will be eligible for a refund.

Policy Window: All cosmetic return requests must be submitted within 10 days of receiving your item. No exceptions.

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Dance Merchandise & Clothing

Return Policy: All dance merch and clothing can be returned for store credit within 10 days of receiving the item, provided it is unwashed and unworn.

Color Disclaimer: Colors may vary slightly due to screen differences. Returns for color discrepancies alone are not accepted unless there is a printing defect.

Defects: If you encounter a printing issue (e.g., distorted graphics), email us photos at info@veronicakballet.com. A replacement of the same size and color will be sent promptly from our custom printing shop.

Damaged Items: Items damaged in transit can be replaced with photo proof sent within 10 days of receipt.

Shipping Costs: Return shipping is at the buyer’s expense unless there is a confirmed defect or damage; in these cases, a replacement will be sent, and no return is necessary. 3761 Burbank Rd. #1042 Wooster, OH 44691, United States

Store Credits: Credits can be redeemed for products or services such as cosmetics, dance merchandise, 1-on-1 training, memberships, and Zoom workshops.

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Digital Downloads & Memberships

Refunds: All digital downloads and memberships are non-refundable.

Membership Cancellation: You may cancel your membership anytime through your account’s "My Subscriptions" section.

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Private Training Lessons

Rescheduling: If you need to reschedule a private training session, contact us at least 24 hours before the appointment to receive a credit for future use within the same calendar year. Rescheduling can be done through your account.

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TML Makeup Light

Final Sale: All purchases of the TML Makeup Light are final and non-returnable. *See damaged items policy below.

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*Damaged Shipments

If your shipment arrives damaged, please send photos and contact us immediately at veronicakplatform@gmail.com. We are committed to resolving any issues promptly.

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No Chargebacks or Threats

We operate with integrity and kindness and expect the same in return. Any chargebacks or threats against Veronica K Platform LLC will not be tolerated; your purchase signifies acceptance of these terms.

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Need Assistance?

For questions or concerns, email us at info@veronicakballet.com within 7 days of receiving your order. We appreciate your support and understanding!

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Thank you for being part of our community and trusting Veronica K Platform for your dance and makeup needs!

At Veronica K Platform, we are proud to offer a curated selection of high-quality cosmetic products that reflect our commitment to excellence and transparency. Our featured brands, including Graftobian and Natural Born Cosmetics®, are crafted locally in the U.S.A., ensuring top-tier standards in production and quality control.

An exception to this is the Graftobian ProPencil™ for lip and eye, which is meticulously crafted in Italy to uphold the highest European standards of precision and artistry.

We believe in full transparency when it comes to our product ingredients. If you have any questions or would like more details about a specific product, please feel free to reach out via email at info@veronicakballet.com. We are here to ensure your confidence in the authenticity and safety of the products we provide.